How can we help?

Tap the button in the top left corner of the home screen, then tap Settings. Scroll to the bottom and tap Sign out.

We are sorry to see you go. Tap the button in the top left corner of the home screen, then tap Settings. Scroll to the bottom and tap Delete Account.

If you have a moment, use the form on this page to tell us why you are leaving. That helps us improve Giant.

There is always free content to explore. For families who want more, we offer monthly and annual subscriptions. Both plans unlock all characters, episodes, and stories, plus a large star allocation each month.

Stars are the in-app currency used to access experiences in Giant. Everyone receives daily free stars to explore. You can use stars for activities like ShowTime episodes, TalkTime conversations, and StoryTime chapters.

Your Giant subscription is managed through the store you used to sign up. Cancel from the same place you subscribed.

If you have an iPhone or iPad (Apple App Store):

1. Open the Settings app on your device.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find and tap Giant.
5. Tap Cancel Subscription and confirm.

You can also manage subscriptions at appleid.apple.com. Sign in, go to Subscriptions, and cancel from there.

If you have an Android device (Google Play Store):

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions, then Subscriptions.
4. Find Giant and tap Cancel subscription.
5. Follow the prompts to confirm.

You can also cancel at play.google.com/store/account/subscriptions.

If you signed up on the web, open Giant on your phone. Go to your profile and tap Manage Subscription. Stripe will ask for your email and send a link. Open that link to cancel. You will keep access until the end of your trial or billing period.

In Giant, you can tap the crown in the top right of the home screen, tap the gear, then tap Manage Subscriptions and cancel from there. If you get stuck, use the form on this page.

Subscriptions purchased through the mobile app are managed directly by the app store used for the purchase. We cannot issue those refunds ourselves. Refund requests need to go through the app store.

If you purchased through the Apple App Store:

• Open the Settings app on your iPhone or iPad.
• Tap your name at the top, then tap Media & Purchases.
• Select See All next to Purchase History.
• Find your Giant purchase and tap Report a Problem.
• Choose your reason and follow the prompts to submit your refund request.

You can also go to reportaproblem.apple.com and sign in with your Apple ID.

If you purchased through the Google Play Store:

• Open the Google Play Store app.
• Tap your profile icon in the top right, then go to Payments & subscriptions.
• Tap Order history and find your Giant purchase.
• Tap the order, then select Request a refund and follow the steps.

You can also submit a refund request at play.google.com/store/account/orderhistory. If you have any trouble, use the form on this page and we will point you in the right direction.

Try these steps in order:

• Force-close the app and reopen it.
• Check that you are running the latest version. Update via the App Store or Google Play.
• Restart your device.
• If it is still not working, delete the app and reinstall it.

If the issue continues, use the form on this page and include your device model and OS version. We will look into it right away.

We are sorry for the trouble. Use the form on this page and tell us what you were trying to do and what happened instead. Screenshots or screen recordings are really helpful if you can include a description of them. We will log it and follow up as soon as we can.

• ShowTime: Animated episodes your child can watch and engage with, including personalized stories where they become part of the adventure.
• TalkTime: Live conversations with Giant characters that encourage imagination and emotional expression, and create your own images.
• StoryTime: Interactive stories where children can make choices and shape what happens.
• Create: Use your own drawings or available templates to make imaginative images and videos of yourself, friends, and Giant characters.

Free users have access to a selection of content in each area. Subscribers unlock everything.

To edit a profile: tap the You button in the bottom right, then tap Edit Profile to change or update an existing profile.

To add a new profile: tap the You button, tap the name at the top, then scroll down and select Add new profile. You can create profiles for any family members.

Tap the You button in the bottom right, then tap Friends. On that page you can invite people, view friend requests, and manage your friends list.

Our system automatically flags certain TalkTime conversation topics, mainly ones related to safety or wellbeing, so they show up with that label for you on your Parent Portal. The goal is awareness, so you stay in the loop on your child's activity on Giant.

Yes. Giant is COPPA certified. We do not store any images or record any calls.

Our support team is happy to help. Use the form at the top of this page and we will write back to the Giant account email you share.